FAQ

1. What types of products do you sell?
At MyPetzy&Kidzy, we offer a curated range of premium essentials for both pets and kids. From engaging toys and educational items to stylish accessories, feeding solutions, and travel gear – everything is designed to spark joy and support happy, healthy lifestyles.

2. Are your products safe for children and pets?
Absolutely. All our products are carefully chosen to meet high safety and quality standards. Whether it’s for your child or your furry companion, we only stock items that are gentle, durable, and made from family-friendly materials.

3. How long will my order take to arrive?
Orders are processed within 1–3 business days. UK deliveries typically arrive within 15 working days, depending on your location and courier. You’ll receive a tracking link by email once your order is on its way.

4. Do you ship internationally?
Currently, we only deliver within the UK. However, we’re working behind the scenes to expand our shipping options – stay tuned by joining our newsletter!

5. Can I return or exchange an item?
Yes! If something’s not quite right, you can return any unused item in its original packaging within 14 days of receiving it. For more info, check out our full Returns Policy.

6. What if my order arrives damaged or faulty?
We’re really sorry if that happens. Please email us at info@mypetzy.co.uk within 48 hours of delivery, including your order number and a photo of the issue. We’ll make it right as quickly as possible.

7. Do you offer discounts or promotions?
Yes – we love surprising our customers with special offers! Sign up to our newsletter to get early access to promotions, exclusive deals, and new product drops.

8. How do I track my order?
As soon as your order ships, you’ll receive a tracking link via email. That way, you can follow your parcel every step of the way.

9. Can I cancel or change my order after placing it?
If you need to make any changes, contact us as soon as possible at info@mypetzy.co.uk. If your order hasn’t been shipped yet, we’ll do our best to update it for you.

10. How can I contact your support team?
You can reach our friendly team at info@mypetzy.co.uk or through the contact form on our website. We aim to reply within 24 hours on business days.